Utah Roofing Services

Our first interaction with you as a customer is when you call into our office and request a free estimate. At this time, we ask questions to make sure we are the right fit for you and also that you are a fit for our roofing services. Some of the information that we require is your name, address, phone number, and email. We will also need to know what type of roof you currently have, as well as what type you would like to replace it with. It is important to know how long you plan on staying in your home. If you are moving in the next few months, you might not want to put as much money into your home compared to if you were planning on staying for the next 30 years. The roof in a 30-year investment would include higher quality materials as well as an extended manufacturer’s warranty. If you are working with insurance, we can help you to understand your claim paperwork and make sure that you are getting what is deserved to you. We need to know if you are wanting financing to help you upgrade your roof to luxury or would like to take advantage of no payment and no interest for 12 months. It is our preference to meet with you and explain the options you have. Our meeting takes about an hour from when we arrive to when we leave you with a proposal listing your options.

Once you have called into our office, we pass your information on to one of our project managers. They will contact you and schedule a time to meet with you for your roof consultation. This meeting is important because it is all about you. Our project manager will knock on your door and give you some information before looking at your roof. He/she will take 15-20 minutes inspecting your roof, noting its condition, and any problems to discuss with you. He/she will take another 15-20 minutes to prepare a proposal with a few options based on the information you provided to the office. He/she will then talk with you a little more in depth about your wants, needs, and expectations, and can edit your proposal on the spot to reflect those expectations. Sometimes an understanding can be reached during this initial appointment, but if not, your project manager will follow up with you a few times in the weeks to follow.

When you come to an agreement with your project manager, he goes to work for you. He /she collects necessary information from your home or building to prepare for work to begin. He/she does this so that communication is uninterrupted between you, our office, and our installers. They turn this information into the office and your job is scheduled with one of our crews and materials are ordered. Our operations team will be in contact with you, keeping you up to date about the schedule because there are occasions where we have conflicts with weather and other factors that affect our installer’s schedule. Once our installation crew is on site, they will take care to protect your personal property, moving things like patio furniture you haven’t already moved and laying tarps to protect shrubbery. Our crews are all trained in manufacturer installation manuals and have the knowledge and expertise in what they do. We have weekly meetings to go over safety, installation, and procedural items with our installers to ensure everyone is on par with what you are expecting from a professional roofing company. When the work is completed, our operations management team inspects the work with the crew foreman to verify quality work was performed.

Good news! At this point you have a beautiful roof! Your project manager will schedule with you to review the job. He/she will make sure there is nothing you are concerned about. He/she makes sure there is no left-over debris from the job. After you have made the final payment, you will receive your warranty paperwork from the manufacturer in about 3 weeks via mail.