When hiring a local roofing company, it pays to hear what your fellow customers have to say about it. According to BrightLocal’s Local Consumer Review Survey 2017, nearly all consumers read online reviews, reading up to seven testimonials before trusting a business. If you value personal recommendations, you should feel the same way about reviews posted in reliable places.
Whether it’s for a residential roof construction or commercial roof repair project, here’s why it’s important to check different testimonials first before hiring a contractor:
Although the roofing industry predominantly consists of honest and hardworking individuals, some professionals would say anything just to get your business. Without reading reviews, you might fall victim to a scam and get ripped off.
Written by former customers, authoritative reviews can help protect yourself from shady contractor tactics. Most former victims of fraudulent roofers go out of their way to warn other people about their bad experience. If you take your time to read testimonials about your prospective commercial or residential roofing contractor, you’d know when you’re being taken for a ride.
Knowing Dispute Resolution Policy
Use online reviews to know how contractors resolve conflicts. Many roofers make mistakes and have misunderstandings with customers, but only reputable ones address them properly. This is why it’s not uncommon to find negative reviews with high ratings.
Understanding Contractor’s Track Record
When gauging the reputation of a local roofing company, pay attention to the overall mix of good and bad reviews. It’s not realistic to expect a contractor not to receive any negative feedback. Actually, there’s something fishy about contractors with no unpleasant reviews.
As a Malarkey Master Elite® roofer, we take pride in earning an average rating of 4.5 stars on the Malarkey website. “They do what they say they would do” and “capable contractor” are some of the common reviews we’ve gotten over the years. We read any feedback we receive to discover ways to further improve our services. To talk about your roofing project in Salt Lake City, UT, and get a free estimate, call Lifetime at (801) 928-8881.